Refund and Returns Policy

Bookings

All health and beauty therapy and therapy sessions must be booked with our store. We offer an online booking option on this site at https://noblebeauty.net.au/bookings/ You can also use our Facebook page NOBLE Beauty from CiCi or simply give us a call on 0402 954 881.

Complaints

If you have complaints or issues with our business and/or are concerned or have a query on the way we collect, hold, use your personal information, and you believe we may be in breach of the Australian Privacy Principles, please send written details of your complaint to the privacy officer, Noble Beauty, info@noblebeauty.net.au or via our Contact Us page.

Coupons

Unless otherwise indicated our Discount Coupon codes and Giveaway Coupon codes are supplied and made available from Noble Beauty and are to be used once and/or may have a usage timeframe requirement. There may be conditions on the use of any coupon code supplied and we may alter conditions as we deem required.

Covid-19

We look to follow and implement all (and ask our customers to also follow all) COVID-19 guidelines, rules and restrictions as in place by our business, by the Queensland Government, Queensland Health, Australian Government and the Australian Department of Health. Please refer to the respective websites for the latest information. https://www.healthdirect.gov.au/covid19-restriction-checker/hair-and-beauty-services/qld and https://www.covid19.qld.gov.au/check-in-qld Contact us at info@noblebeauty.net.au or via our Contact Us page if more information is required on Covid-19 related matters.

Delivery

Delivey dates or timeframes listed may be an estimate. Delivery dates are supplied under the reservation that the Orderer meets their contractual duties or cooperation. Risk and title in any goods purchased passes to you (the customer) on the date and time of delivery of the goods to the delivery address provided in your order. All the “in our office” Beauty services do not attract a delivery charge. If an item is for delivery and you request multiple delivery dates for an order, we reserve the right to charge separate delivery charges for each delivery. When you purchase delivery for your goods, you agree to comply with the delivery requirements specified from the delivery agent used by Noble Beauty. Depending on the delivery process used with your goods, the person accepting delivery of the order may be required to provide photo identification in order to verify identity. Delivery will be made to the nominated address as listed during the goods ordering process. Goods will not be delivered to any location other than the address on the order confirmation. Delivery of goods to parts of Australia such as areas considered remote/isolated areas and island communities may have an extended delivery time and may be subject to additional and delayed local transport schedules. Depending on the location, goods may also have to be collected from the nominated delivery or freight company or location as is required, in which case you will be responsible for arranging cost for such final delivery (including any additional cost) with the freight company. If additional charges from a third party apply to your order, this will be the purchasers responsibility for such charges. In the event, that, nevertheless, agreed delivery dates are not observed for reasons for which we are responsible, the Orderer may withdraw from the contract after a period of grace of no less than 15 business days set by the Orderer has expired fruitlessly. Deliveries generally will only be carried out on business days.

Exchanges

We generally will only replace items if they are defective or damaged upon delivery to you. If it is not a delivered item but a service that we offer as an instore therapy or therapy service we generally can exchange these purchased items after purchase, but only with an item after purchase that hasn’t been used yet, and we can do this for another similar priced item, so just send us an email info@noblebeauty.net.au or communicate via our Contact Us page and explain what you are asking to do. If an item is to be returned as it is a delivered item to you, only send your item back after you have been supplied the address as will be listed in the return authorization number information we supply you. Do not send any item back without the return authorization number has been supplied to you first.

Gifts Returns

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Gift Cards

To view gift card information or to purchase a gift card visit https://noblebeauty.net.au/gift-cards/

A NOBLE BEAUTY Gift Card Has a minimum expiry period of three years from the date of activation. The date of activation period commences from the date a gift card is sold by NOBLE BEAUTY to a consumer. Can only be used for full or part payment of goods and services from NOBLE BEAUTY. Can not be used to purchase other gift cards. Can not be reloaded, refunded or exchanged for money. Can not have any unused portion reallocated to another gift card or refunded for money. Can have any unused portion remaining from a transaction, purchase or service become the new gift card balance and this remaining balance can be used at a future date on another product or service purchase. Can not be replaced or refunded if damaged lost or stolen. Will cost the amount to the value of the gift card/s (IE $25 for a $25 Gift Card) and does not attract any additional account keeping fees or activation fees after purchase. We reserve the right to place a stop on a gift card if: we suspect that there is an error with the gift card: or we suspect that you have or will use your gift card contrary to our terms and conditions of use.

Prices

Our current price list is available at the following link https://noblebeauty.net.au/pricing/ Prices are subject to change. Prices shown are in Australian dollars and include GST where applicable; Items listed at a discounted SALE price may be only offered for a specified period or only while stocks last; Prices do not include delivery charges (if delivery is applicable); Selected items may be only on offer in a limited purchases amount; Prices are subject to change; Images of products and services shown may be displayed as a guide only; Unless stated, accessories shown in any image are not included in the price; We reserve the right to correct any errors displayed on this website.

Privacy Policy

https://noblebeauty.net.au/privacy-policy/

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refund & Return Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards; Downloadable software products; Some health and personal care items.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Also do not return items to us without prior approval and our return authorization number. There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing pieces for reasons not due to our error; Any item that is returned more than 30 days after delivery.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@noblebeauty.net.au or via our Contact Us page.

Sale item refunds

Only regular priced items that are an item that may have been delivered by our store may be refunded. Sale items or any of the beauty therapy or therapy services cannot be refunded.

Shipping returns

To return your product you may have purchased from Noble Beauty, you should first request and receive a return authorization number from our store. Any returns should be returned to the address as will be supplied with this approved return authorization number. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Social Media

The Noble Beauty website and Facebook pages and any other social media pages we operate are here for you to use and enjoy.

We ask that users don’t: Insult, abuse, mistreat, intimidate, threaten, harass, troll or violate the legal rights (such as privacy & publicity) or others: Post personal attacks on staff team members or other customers: Use profanity, racial slurs or discriminatory language: Post or distribute defamatory, infringing, obscene, indecent, pornographic in nature, misleading or unlawful material or information: Upload files that contain software or information or images protected by intellectual property laws unless the user owns or controls the rights to this property, or has received necessary consents: Post information that contains personal information or passwords, or the personal detail of third parties such as phone numbers, mail or email addresses: Upload files that contain viruses, corrupted files, or programs: Advertise other products or services not used, offered, supplied or sold by Noble Beauty, Facebook sites or other social media pages: Impersonates any other person, business or group: Publish private and confidential information from Noble Beauty or its staff. Whilst we may at times grant approval to post comments, photos and posts, we reserve the right to remove any user content that is offensive, off topic or we consider to be inappropriate and we ask that all users respect the rules as set by Noble Beauty. Failure to comply with any of these rules will result in users content being removed and the user being banned from all our pages and sites.

Unsubscribe

We may send you products, services, business, marketing and/or promotional information during the course of our dealings with you that may be made available to you to view, use or download via links. To Unsubscribe from any of this material simply choose the unsubscribe link that will be available within the communication, or contact us by either email info@noblebeauty.net.au or via our Contact Us page listing Unsubscribe as your subject.

Website

View our Privacy Policy link listed on this page for information on the use of our website.